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CDP Value Drivers & Use Cases

  • Objective: Revenue Growth
  • Strategy: Customer Growth
  • KPI: Revenue per Customer / LTV

Does this sound familiar?

“We need to identify customer segments with the highest propensity to purchase more over time.”

“We don’t have a handle on the lifetime value of different segments and individuals in our customer data.”

“We want the ability to target higher value segments at the right time through the right channel.”

“We don’t know enough about the customers journey to effectively move them through the buy cycle.”

“Our touchpoints are fragmented across brands, channels and segments.”

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