“We want to maximize the effectiveness of our customer service agents and in-store associates.”
KPI ListCDP Value Drivers & Use Cases
Does this sound familiar?
“How do we ensure our customer service agents are not ‘blind’ to marketing activities and what a customer may have already been exposed to?”
“If our customer service agents knew more about the customer, they would be better equipped to handle challenging customer interactions.”
“How can we use data to better equip our service agents to resolve issues faster and boost their productivity?”
“We want our team working on strategy, not trying to solve data problems.”