Improve customer satisfaction with customer service representatives by providing relevant and engaging customer experiences.
KPI ListCDP Value Drivers & Use Cases
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“If our customer service agents knew more about the customer, they would be better equipped to handle challenging customer interactions.”
Use Case
How We Help
Agent Console equips customer agents with unified customer profile data, enabling contextualized interactions and more knowledgeable customer service experiences.
Level
Beginner
Personas Supported
Customer ExperienceService