Give customer service representatives visibility into recent marketing campaigns, chatbot, and user activity so they can effectively respond to consumer inquiries, improving the customer experience.
KPI ListCDP Value Drivers & Use Cases
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“How do we ensure our customer service agents are not ‘blind’ to marketing activities and what a customer may have already been exposed to?”
Use Case
How We Help
Agent Console equips customer agents with unified customer profile data, enabling contextualized interactions and more knowledgeable customer service experiences.
Level
Intermediate
Personas Supported
Customer ExperienceService