Decrease time to resolution for customer service inquiries, making customer service reps more efficient, while increasing customer satisfaction.
KPI ListCDP Value Drivers & Use Cases
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“How can we use data to better equip our service agents to resolve issues faster and boost their productivity?”
Use Case
How We Help
Agent Console equips customer agents with unified customer profile data, enabling contextualized interactions and more knowledgeable customer service experiences.
Level
Foundational
Personas Supported
Customer ExperienceService