Improve customer service experiences and reduce likelihood to churn by routing customers to agent teams based on churn propensity, lifetime value, or a combination of customer attributes.
KPI ListCDP Value Drivers & Use Cases
Does this sound familiar?
Prev
“We treat all support requests the same, but we’d rather offer tiers based on customer value or stage in the customer journey.”
Use Case
How We Help
Agent Console equips customer agents with unified customer profile data, enabling contextualized interactions and more knowledgeable customer service experiences.
Level
Intermediate
Personas Supported
Customer ExperienceMarketingService